[Duffy]

This reviewer has had his Suburban for 2 months so far and the only issue he's dealt with is that the third row headrests won't stay up.

Has anyone had other issues with their Suburban so far?

 

[Jen]

This reviewer has had his Suburban for 2 months so far and the only issue he's dealt with is that the third row headrests won't stay up.

Has anyone had other issues with their Suburban so far?

I have had mine for two months and my battery has died twice...anyone else having issues like that?

 

[Duffy]

I have had mine for two months and my battery has died twice...anyone else having issues like that?

That hasn't happened to me, Sorry to hear that @Jen. Has you dealer said anything about it?

 

[Brennen81]

Certain build dates might be impacted by these issues. @Jen, do you mind providing when yours was built?
It might also be just bad luck with batteries, they can go at any time, sometimes without warning. Twice in a short run is questionable.

 

[mahodg]

This reviewer has had his Suburban for 2 months so far and the only issue he's dealt with is that the third row headrests won't stay up.

Has anyone had other issues with their Suburban so far?

Unfortunately I have had one, and now it appears two.

1) The day I took delivery, I noticed a sound coming from the passenger front door (or so I thought). It was almost like a rubbing sound or something seemed loose. I tracked it down to a clip in the headliner. Dealer did great and fixed it (opened a case with GM). I suppose they just put some noise dampening felt tape or something to stifle the clip, but regardless, no more noise.

UNTIL last week. Now there is a clip making noise in the 2nd row driver side. So, I figure I'm headed for another dealer visit. While I was researching it on your site, I noticed the forum on the leaking problem several Tahoe owners are having from the sunroof (or bad drain lines, etc). I thought "whew...I'm glad I'm not dealing with THAT issue," until someone recommended pulling the driver side front all-weather mat and seeing if the carpet is wet. I literally ran to my Suburban, pulled the mat and it dripped everywhere on the underside as I was pulling it out of the vehicle. I have a 7am appointment tomorrow at the dealer. This simply shouldn't be happening.

 

[mahodg]

Unfortunately I have had one, and now it appears two.

1) The day I took delivery, I noticed a sound coming from the passenger front door (or so I thought). It was almost like a rubbing sound or something seemed loose. I tracked it down to a clip in the headliner. Dealer did great and fixed it (opened a case with GM). I suppose they just put some noise dampening felt tape or something to stifle the clip, but regardless, no more noise.

UNTIL last week. Now there is a clip making noise in the 2nd row driver side. So, I figure I'm headed for another dealer visit. While I was researching it on your site, I noticed the forum on the leaking problem several Tahoe owners are having from the sunroof (or bad drain lines, etc). I thought "whew...I'm glad I'm not dealing with THAT issue," until someone recommended pulling the driver side front all-weather mat and seeing if the carpet is wet. I literally ran to my Suburban, pulled the mat and it dripped everywhere on the underside as I was pulling it out of the vehicle. I have a 7am appointment tomorrow at the dealer. This simply shouldn't be happening.

12.22.20 UPDATE:

Dealer visit and some positive steps.

1) The clip noise - dealer verified the clicking sound and did the same fix on that area, but went ahead and did the fix all the way around the headliner. An extra-mile step that was much appreciated, and the clicking noise is GONE.

2) Water - Dealer verified my soaked carpet on the driver side. They also verified that the drain hose was not even attached to the grommet at the firewall from the factory. That repair was done. They also honored my request to do water extraction on the carpet and check all wiring underneath as well as the airbag and any wiring in the A-pillar for damage. I had also requested that they open a case with GM to replace the carpet. That was done and the carpet is ordered. I now have an opportunity to verify the fix with carpet that will ultimately be replaced (and who knows how long that backorder is, but at least it's ordered).

3) While it was in there, I had asked the dealer to check some noises since I'm not sure what noises are "normal" yet or not. For example, when I approach the vehicle with the FOB, I hear almost a small grinding noise underneath the vehicle (this is when the bowtie also lights up in the back). It almost sounds like the APU on an old MD-88 airliner that would be grinding underneath the passenger compartment - only not as loud. They opened a case and spoke with GM and verified it is "normal." More importantly, I now have it logged in the service history so if it ever does become something, I can point back to it.

SO - low marks for GM's quality control and Operations Management. HIGH HIGH HIGH marks for my dealership. Thankfully, they were willing to be part of the solution rather than part of the problem.

 

[corima]

I have had my 2021 Yukon since August, 0 issues

 

[mahodg]

12.22.20 UPDATE:

Dealer visit and some positive steps.

1) The clip noise - dealer verified the clicking sound and did the same fix on that area, but went ahead and did the fix all the way around the headliner. An extra-mile step that was much appreciated, and the clicking noise is GONE.

2) Water - Dealer verified my soaked carpet on the driver side. They also verified that the drain hose was not even attached to the grommet at the firewall from the factory. That repair was done. They also honored my request to do water extraction on the carpet and check all wiring underneath as well as the airbag and any wiring in the A-pillar for damage. I had also requested that they open a case with GM to replace the carpet. That was done and the carpet is ordered. I now have an opportunity to verify the fix with carpet that will ultimately be replaced (and who knows how long that backorder is, but at least it's ordered).

3) While it was in there, I had asked the dealer to check some noises since I'm not sure what noises are "normal" yet or not. For example, when I approach the vehicle with the FOB, I hear almost a small grinding noise underneath the vehicle (this is when the bowtie also lights up in the back). It almost sounds like the APU on an old MD-88 airliner that would be grinding underneath the passenger compartment - only not as loud. They opened a case and spoke with GM and verified it is "normal." More importantly, I now have it logged in the service history so if it ever does become something, I can point back to it.

SO - low marks for GM's quality control and Operations Management. HIGH HIGH HIGH marks for my dealership. Thankfully, they were willing to be part of the solution rather than part of the problem.

1.8.2021 UPDATE:

No more water after the dealer fix described earlier. To their credit, I reached out to GM via Facebook Messenger (fairly immediate response) and they opened and tied a case number to my dealer and did a good job keeping in touch.

The front replacement carpet came in WAY sooner than I would have expected. They replaced it on 1/4, so I now have a brand new vehicle that operates as expected (and the carpet that got wet was removed and replaced).

So, all in all, while inconvenient and frustrating, I am very pleased with the support and responsiveness. Big thanks to everyone on this owner forum - I never would have thought to check under the all-weather floor mats to see if my carpet was wet...and I likely would have never known I had a problem until whenever I started having a mildew smell. This forum helped me keep a new car new (and get an issue Fixed while it was still a small issue).

 

[drmoose00]

I had my Suburban a week and the camera system went bad. backup doesn't work, and camera app non-functional Took it in, briefly fixed, and went bad again. Currently at the dealer, disassembled, and trying to figure out the issue - they are dealing with GM engineering. There is an engineering TSB regarding the issue: PIE0592A

I find it unbelievable that a 70k vehicle 1 week old has a major issue that is under investigation and cannot be figured out. I am debating taking this up with GM consumer affairs.

 

[Duffy]

I had my Suburban a week and the camera system went bad. backup doesn't work, and camera app non-functional Took it in, briefly fixed, and went bad again. Currently at the dealer, disassembled, and trying to figure out the issue - they are dealing with GM engineering. There is an engineering TSB regarding the issue: PIE0592A

I find it unbelievable that a 70k vehicle 1 week old has a major issue that is under investigation and cannot be figured out. I am debating taking this up with GM consumer affairs.

Welcome to the forum @drmoose00 sorry to hear about the camera. It might be worth bringing it up with consumer affairs to see what they can do for you depending on how long it takes or if they can't figure out the problem.

 

[Brennen81]

I had my Suburban a week and the camera system went bad. backup doesn't work, and camera app non-functional Took it in, briefly fixed, and went bad again. Currently at the dealer, disassembled, and trying to figure out the issue - they are dealing with GM engineering. There is an engineering TSB regarding the issue: PIE0592A

I find it unbelievable that a 70k vehicle 1 week old has a major issue that is under investigation and cannot be figured out. I am debating taking this up with GM consumer affairs.

Welcome to the forum and sorry to hear about these issues. Never fun dealing with them on a BRAND NEW vehicle. Are you at least getting some decent customer service with a nice enough loaner/rental while you wait?

 

[drmoose00]

Welcome to the forum and sorry to hear about these issues. Never fun dealing with them on a BRAND NEW vehicle. Are you at least getting some decent customer service with a nice enough loaner/rental while you wait?

Well, I have a Chevy blazer right now, but there is a reason we got a suburban...Service adviser is getting us a Tahoe rental from enterprise this evening. He's been good. Just %$#^%#$-off that I cannot even use my BRAND NEW expensive SUV, and honestly 1 week ownership and in the shop for 1 week + with problems is more than a bit concerning.

 

[Tregan7]

That hasn't happened to me, Sorry to hear that @Jen. Has you dealer said anything about it?

Same issue. Battery has been replaced twice in the past 3 months.