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2021 Suburban Reliability and Problems

16K views 12 replies 7 participants last post by  Tregan7  
I had my Suburban a week and the camera system went bad. backup doesn't work, and camera app non-functional Took it in, briefly fixed, and went bad again. Currently at the dealer, disassembled, and trying to figure out the issue - they are dealing with GM engineering. There is an engineering TSB regarding the issue: PIE0592A

I find it unbelievable that a 70k vehicle 1 week old has a major issue that is under investigation and cannot be figured out. I am debating taking this up with GM consumer affairs.
Welcome to the forum and sorry to hear about these issues. Never fun dealing with them on a BRAND NEW vehicle. Are you at least getting some decent customer service with a nice enough loaner/rental while you wait?
 
Certain build dates might be impacted by these issues. @Jen, do you mind providing when yours was built?
It might also be just bad luck with batteries, they can go at any time, sometimes without warning. Twice in a short run is questionable.